文章基本信息

标题：Service Quality the Road Ahead for Student's Satisfaction
本地全文：下载
作者：Nisar Muhammad ; Shahid Jan Kakakhel ; Qadar Bakhsh Baloch 等
期刊名称：Review of Public Administration and Management
电子版ISSN：2315-7844
出版年度：2018
卷号：6
期号：2
页码：1-6
DOI：10.4172/2315-7844.1000250
语种：English
出版社：OMICS International
摘要：Fayaz Ali’ The basic purpose of the current study was to investigate the relationship between service quality and student's satisfaction using HEdPERF model. The present study selected 384 respondents from 28 universities of Khyber Pakhunkhwa (Pakistan) using proportionate stratified random sampling method. The data was analysed with the help of SPSS and AMOS. to measure service quality and student's satisfaction in higher education industry. The Factor Analysis and Parallel Analysis were also applied for purification of the data. The Structural Equation Modelling was used for the acceptance and rejection of hypotheses. The model fit indices GFI, CF], RMSEA and SRMR were also applied. Findings of the study reveal that among five dimensions of service quality academic aspects ranked as.