文章基本信息

标题：Key performance indicators in a joint-stock company
本地全文：下载
作者：Željko Đurić ; Rado Maksimović ; Živoslav Adamović 等
期刊名称：African Journal of Business Management
印刷版ISSN：1993-8233
出版年度：2010
卷号：4
期号：6
页码：890-902
语种：English
出版社：Academic Journals
摘要：This paper presents a method of problem solving using Key Performance Indicators to measure, monitor and manage business results in a joint-stock company. A joint-stock company has a large number of functions, that work on the principle of several profit centers, which have mutual processes of management, marketing, development, sales, supply and logistics and have an established Quality Management System according to the demands of the ISO 9001:2008 standard. At the same time, the measurement of process performance, as a key element of the Quality Management System in a joint-stock company must be done in a unique manner no matter the diversity of the functions. This is the basis for development of the unique measurement methodology of performance process measurement and key business indicators as a whole. The results of the application of a given methodology on certain processes in a given joint-stock company are described.
关键词：Key performance indicators (KPIs);quality;system;joint-stock company;balanced scorecard;Total quality management (TQM)