文章基本信息

标题：Towards an analytical framework of organizational innovation in the service industry
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作者：Li-Min Chuang ; Chun-Chu Liu ; Wen-Chia Tsai 等
期刊名称：African Journal of Business Management
印刷版ISSN：1993-8233
出版年度：2010
卷号：4
期号：5
页码：790-799
语种：English
出版社：Academic Journals
摘要：This paper discusses the analytical typology of organizational innovation in service industry. After outlining empirical approaches, this paper offers a new measurement model for empirical and theoretical researches. With the construction of the organizational innovation model, the empirical study concludes that the weights of important dimensions in measuring organizational innovation measurement are: technical innovation (0.416), administrative innovation (0.584), external relational innovation (0.318), internal organizational innovation (0.266), product/service innovation (0.262), and process innovation (0.154). This paper proposes a typology and tests for the validity of a multidimensional measure of organizational innovation.
关键词：Service industry;innovation;organizational innovation (OI);analytical framework;analytic hierarchy process (AHP)