文章基本信息

标题：Job Satisfaction, Organizational Commitment, and Organizational Citizenship Behaviour in State-owned Banking
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作者：Arif Partono Prasetio ; Tjutju Yuniarsih ; Eeng Ahman 等
期刊名称：Universal Journal of Management
印刷版ISSN：2331-950X
电子版ISSN：2331-9577
出版年度：2017
卷号：5
期号：1
页码：32-38
DOI：10.13189/ujm.2017.050104
语种：English
出版社：Horizon Research Publishing
摘要：Organization need to develop its human resources in a way that can build the high level of organizational citizenship behaviour (OCB). Job satisfaction and organizational commitment can became an important factor which affecting OCB. The aim of this study is to identify the mediating role of organizational commitment in the relationship between job satisfaction and OCB. The samples were derived from a survey using 39 items questionnaire distributed to the 320 employees of a state-owned banking in Bandung, Indonesia. All respondents hold positions in marketing and small business market. The bootstrap confidence interval used to measure the mediation. The result revealed that there was a direct and indirect effect in the relation between job satisfaction and OCB. Since the interval did not contain zero in the equation, then the research found these relations was mediated by organizational commitment. Organizational commitment indeed contributes as mediator in the effect of job satisfaction on OCB.
关键词：Organizational Commitment;Job Satisfaction;Organizational Citizenship Behavior