文章基本信息

标题：Nature in malls: Effects of a natural environment on the cognitive image, emotional response, and behaviors of visitors
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作者：Leonardo Ortegón-Cortázar ; Marcelo Royo-Vela
期刊名称：European Research on Management and Business Economics
印刷版ISSN：2444-8834
出版年度：2019
卷号：25
期号：1
页码：38-47
DOI：10.1016/j.iedeen.2018.08.001
语种：English
出版社：Elsevier B.V.
摘要：AbstractThis study aims to assess the role of a natural environment and its effects on the following components of attitudes: cognitive image, affective response, and behavioral intentions. Using a survey conducted among 292 mall visitors, this study also examines how the perception of the atmosphere in a mall can indirectly affect behavioral intentions. The findings confirm that the components of cognitive image, namely, appealingly design features, may positively influence affective responses at malls. Affective response also positively impacts the behavioral intention of a mall visitor. Affective response features were found to be more powerful than the cognitive image and natural atmosphere attributes to affect the behavioral intentions of visitors through a multiple measurement analysis. In addition, different theoretical and practical implications are discussed.