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  • 标题:Comparative Analysis of the Importance of the Requirements of Passengers and Evaluating the Quality of Air and Bus Transport
  • 本地全文:下载
  • 作者:Vladimír Konečný ; Róbert Berežný ; Mária Kostolná
  • 期刊名称:MATEC Web of Conferences
  • 电子版ISSN:2261-236X
  • 出版年度:2018
  • 卷号:236
  • DOI:10.1051/matecconf/201823602006
  • 语种:English
  • 出版社:EDP Sciences
  • 摘要:The paper deals with the comparison of the importance of passengers’ requirements for the quality of the services provided and the quality assessment of air and bus transport. Individual quality criteria and their importance from the point of view of passengers vary depending on the mode of transport. It is also possible to observe the differing importance of quality criteria in relation to groups of passengers. The paper is processed comparison of the importance of individual quality criteria in air and bus services to the research in this area. In the paper is processed IPA matrix for air and bus transport. These are simple matrices that serve to highlight and understand important customer requirements.
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