文章基本信息

标题：Improve the Efficiency of the Service Process as a Result of the Muda Ideology
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作者：Augustyn Lorenc ; Augustyn Lorenc ; Krzysztof Przyłuski 等
期刊名称：Management Systems in Production Engineering
电子版ISSN：2450-5781
出版年度：2018
卷号：26
期号：2
页码：112-118
DOI：10.2478/mspe-2018-0018
语种：English
出版社：De Gruyter Open
摘要：The aim of the paper was to improve service processes carried out by Knorr-Bremse Systemy Kolejowe Polska sp. z o.o. Particularly, emphasise unnecessary movements and physical efforts of employees. The indirect goal was to find a solution in the simplest possible way using the Muda ideology. In order to improve the service process at the beginning was executed the process mapping for the devices to be repaired, ie. brake callipers, electro-hydraulic units and auxiliary release units. The processes were assessed and shown as Pareto-Lorenz analysis. In order to determine the most time consuming process. Based on the obtained results use of a column crane with articulated arm was proposed to facilitate the transfer of heavy components between areas. The final step was to assess the effectiveness of the proposed solution in terms of time saving. From the company perspective results of the analysis are important. The proposed solution not only reduces total service time but also contributes to crew’s work comfort.
关键词：Muda; process mapping; efficiency analysis; unnecessary traffic