文章基本信息

标题：User Satisfaction Survey of Public Library: A Study of Liaquat Memorial Library, Karachi, Pakistan
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作者：Rabia Aslam ; Rabia Aslam ; Naveed E. Seher 等
期刊名称：International Journal of Library Science
印刷版ISSN：2168-488X
电子版ISSN：2168-4901
出版年度：2018
卷号：7
期号：1
页码：8-14
DOI：10.5923/j.library.20180701.02
语种：English
出版社：Scientific & Academic Publishing Co.
摘要：Users are the significant component of any library. The identification and fulfillment of their needs and to meet their satisfaction are the objectives any library. Since the role of public libraries in rendering such goals is difficult to deny. This paper mainly focuses on the services provided by Liaquat Memorial library and satisfaction level of these services from user’s perspective. The study focuses to help the librarians, information managers and the management in identifying the potential users of library as well as their information needs. It also help in making it clear how to perform relevant duties and serving the best possible way to satisfy their ultimate users attaining their satisfaction level and by diminishing the unsatisfactory elements of library. The study thus designed a Descriptive Survey and applied random Sampling Technique over 300 users of library. The questionnaire was used as a tool to collect data, where 250 questionnaires were received from respondents. Descriptive statistical methods were used to analyze the data where tables with Frequencies and Percentages are represented along with. It was discovered by the study that the library is playing vital role at some extend but many areas need to be revised to meet the expectation and intellectual needs of society.
关键词：Public library; Library services; Information needs; User’s intellectual satisfaction; Information; Public library users