文章基本信息

标题：How Are Logistics Service Providers Adapting to Omnichannel retail?
本地全文：下载
作者：Heleen Buldeo Rai ; Sara Verlinde ; Cathy Macharis 等
期刊名称：IFAC PapersOnLine
印刷版ISSN：2405-8963
出版年度：2018
卷号：51
期号：11
页码：588-593
DOI：10.1016/j.ifacol.2018.08.382
语种：English
出版社：Elsevier
摘要：AbstractAn increasing number of retailers are moving towards an omnichannel model, by integrating online channels with a physical (or ‘offline’) store network. Logistics service providers, who used to be largely invisible to consumers, are becoming the primary point of contact in this omnichannel environment. To respond to this evolution, the logistics industry in general and certainly urban logistics players are introducing new developments and innovations. The goal of this research is to identify if and how traditional logistics service providers are adjusting to e-developments in retail. Our results show that their adjustments can be categorised into four strategies: business partnership, customer service, acquisition and expansion. Drivers behind these adjustments are the need to customise, specialise and extend their offer, to respond to retailers’ and consumers’ demand and to address sustainability matters.
关键词：KeywordsUrban freightCity logisticsLast-mile distributionOmnichannel retailRetail supply chains