文章基本信息

标题：The Benefits of Implementing ERP System in Telecommunications
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作者：Razilan Abdul Kadir ; Razilan Abdul Kadir ; Noor’Aini Ismail 等
期刊名称：Procedia - Social and Behavioral Sciences
印刷版ISSN：1877-0428
出版年度：2015
卷号：211
页码：1216-1222
DOI：10.1016/j.sbspro.2015.11.162
语种：English
出版社：Elsevier
摘要：AbstractMany organizations invest heavily in Enterprise Resource Planning (ERP) system, expecting positive benefits to their organization by implementing such system, and telecommunications company is not excluded. Considering the perks that organizations may enjoy such as better customers satisfaction and improved decision-making for top management, this robust system became among the most risky investment for corporate companies. The relationships between information quality, system quality, service quality, user satisfaction and net benefits of ERP are highlighted in this paper. Our study shows service quality had a good relationship towards net benefits and user satisfaction mediates service quality and net benefits.
关键词：Enterprise Resource Planning (ERP);Service Quality;IS Effectiveness;Telecommunication ;