文章基本信息

标题：The Role of Flow between Burnout and Organizational Citizenship Behavior (OCB) among Hotel Employees in Malaysia
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作者：Mark Kasa ; Mark Kasa ; Zaiton Hassan 等
期刊名称：Procedia - Social and Behavioral Sciences
印刷版ISSN：1877-0428
出版年度：2015
卷号：211
页码：199-206
DOI：10.1016/j.sbspro.2015.11.084
语种：English
出版社：Elsevier
摘要：AbstractTremendous growth in the Malaysian hotel industry forced hotel operators to focus on enhancing the employee's well-being. The objectives of this study were to assess the relationship of flow on organizational citizenship behavior (OCB) and investigate flow as the mediating role between burnout and OCB. A cross-sectional study, collected from 293 hotel employees in Sarawak, Malaysia. The study was validated and tested using AMOS version 21. Findings revealed that flow has a significant relationship with OCB. Meanwhile, flow found not significant as mediator in associating between burnout and OCB. The findings could be an important strategy by maximizing the human resources capabilities toward positive service climate.
关键词：burnout;flow;hotel;organizational citizenship behaviour;mediating