文章基本信息

标题：Managing Change on Lean Implementation in Service Sector
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作者：Rabiha Asnan ; Rabiha Asnan ; Norani Nordin 等
期刊名称：Procedia - Social and Behavioral Sciences
印刷版ISSN：1877-0428
出版年度：2015
卷号：211
页码：313-319
DOI：10.1016/j.sbspro.2015.11.040
语种：English
出版社：Elsevier
摘要：AbstractGovernment agencies adopt lean management to improve efficiencies and deliver quality services to their customers. However, many public service organizations were unable to fully implement and sustain lean. Resistance to change is one of the challenges during lean implementation in service. Thus, change management is needed by addressing the resistance, provide support, and develop the required knowledge to implement change. This paper reviews lean implementation in public service and the importance of change management in transition to lean. Hopefully, this study could provide a better understanding on lean service and guidance on applying the change management in lean transition.
关键词：Change Management;Lean implementation;Public Service;Transition;Change Model