文章基本信息

标题：Management and Understanding Features in Communication Depending on Level of Emotional Intelligence
本地全文：下载
作者：Aliya Tolegenova ; Aliya Tolegenova ; Zabira Madaliyeva 等
期刊名称：Procedia - Social and Behavioral Sciences
印刷版ISSN：1877-0428
出版年度：2015
卷号：171
页码：401-405
DOI：10.1016/j.sbspro.2015.01.139
语种：English
出版社：Elsevier
摘要：AbstractThis paper is dedicated to the problem of management and understanding features in communication depending on level of emotional intelligence. The emotional intelligence plays essential role in success of interpersonal communication and, as a result, in formation of interpersonal relations, including management activity as the leader. We made the assumption that as higher EI level is, than level of communicative, organizational skills and empathy is high during communicative process. We studied the understanding and management features of other person depending on level of emotional intelligence. The research findings showed that certain level of EI has impact on a level of communicative and organizational skills during communication. It has positive correlation between a level of EI and a level of communicative skills. Correctly developed emotional intelligence creates conditions for communicative and organizational skills formation. as higher EI development level is, than level of communicative, organizational skills and empathy is high during communicative process. The made assumption of interrelation of emotional intelligence with empathy was confirmed (degree of reliability 0.01).
关键词：Emotional intelligence;management;understanding;empathy;communication.