文章基本信息

标题：Service Level Agreements for the Digital Library
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作者：Masitah Ahmad ; Masitah Ahmad ; Jemal H. Abawajy 等
期刊名称：Procedia - Social and Behavioral Sciences
印刷版ISSN：1877-0428
出版年度：2014
卷号：147
页码：237-243
DOI：10.1016/j.sbspro.2014.07.166
语种：English
出版社：Elsevier
摘要：AbstractDigital libraries offer a massive set of digital services to geographically distributed library patrons. The digital services are commonly sourced from third-party service providers for charge. As externally sourced digital services are becoming prevalence, issues regarding their quality assessment are gaining critical importance. Unfortunately, sourcing digital services from external providers has brought with it stringent quality of service (QoS) demand from the library service users. Currently, there is no way for ensuring QoS between the digital service providers and the library management. In this paper, we propose service level agreements (SLAs) to capture the QoS requirements of the digital service users and the commitments, as well as adherence of the digital service providers.
关键词：SLAs;Quality of Service;Digital Library;Third-party Sourced Services