文章基本信息

标题：Expression of Leaders ‘Spiritual Intelligence in a Context of Organizations’ Services Quality: A Theoretical Approach
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作者：Violeta Šilingienė ; Violeta Šilingienė ; Sandrita Škėrienė 等
期刊名称：Procedia - Social and Behavioral Sciences
印刷版ISSN：1877-0428
出版年度：2014
卷号：156
页码：93-97
DOI：10.1016/j.sbspro.2014.11.126
语种：English
出版社：Elsevier
摘要：AbstractThe paper presents a summarised theoretical background on leaders’ spiritual intelligence (SI) and the service quality of organization research. SI is the new secular scientific paradigm of spirituality, which addresses fundamental challenges currently faced by businesses, influences all areas of life and provides individuals with the capability of sustainable performance at extraordinary levels. The links between SI and the service quality of organization is explained by the formed the conceptual interaction model which could help to emerge new possibilities for future theoretical and empirical research.
关键词：Spiritual intelligence;leaders’ spiritual intelligence;sustainability;service quality.