文章基本信息

标题：Digital Library Service Quality Assessment Model
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作者：Masitah Ahmad ; Masitah Ahmad ; Jemal H. Abawajy 等
期刊名称：Procedia - Social and Behavioral Sciences
印刷版ISSN：1877-0428
出版年度：2014
卷号：129
页码：571-580
DOI：10.1016/j.sbspro.2014.03.715
语种：English
出版社：Elsevier
摘要：AbstractWith the introduction of digital library services, the quality of service (QoS) has become paramount importance for evaluating the performance of the digital library service provisioning. Various models and frameworks have been proposed to evaluate digital library QoS. However, the prevalent research concentration in QoS for digital library is on the dimensions of the perspective of users’ perception. In this paper, we address the same research problem from a different dimension which is from the perspective of the digital service providers. To this end, we propose a new model suitable for evaluating the performance of digital library services. We argue that the level of QoS provided by the digital service providers have direct impact on the perception and satisfaction of the digital service end-users.
关键词：Digital Library;Quality of Services;Electronic Services ;Service Quality Model