文章基本信息

标题：Technology Trust and Mobile Banking Satisfaction: A Case of Malaysian Consumers
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作者：Mohamad Noorman Masrek ; Mohamad Noorman Masrek ; Intan Salwani Mohamed 等
期刊名称：Procedia - Social and Behavioral Sciences
印刷版ISSN：1877-0428
出版年度：2014
卷号：129
页码：53-58
DOI：10.1016/j.sbspro.2014.03.647
语种：English
出版社：Elsevier
摘要：AbstractThe purpose of this study is to investigate the relationship between technology trust and mobile banking satisfaction. Three groups of technology trust namely, the mobile network, the mobile banking website and the mobile phone (i.e. smart-phone) are examined against mobile banking satisfaction. Using a survey research methodology involving 312 of mobile banking consumers in Malaysia, the findings indicate that all of the three technology trusts have positive relationship with mobile banking satisfaction. The finding further indicates the importance and significance of technology trust in predicting mobile banking satisfaction. The value of this study could be viewed from both theoretical and practical perspectives.
关键词：Mobile banking;technology trust;network;websites;mobile phones;Malaysia