文章基本信息

标题：Logistics Service Accountabilities and their Effects on Service Buyer's Trust
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作者：Ramazan Kaynak ; Ramazan Kaynak ; Salih Börteçine Avci 等
期刊名称：Procedia - Social and Behavioral Sciences
印刷版ISSN：1877-0428
出版年度：2014
卷号：111
页码：731-740
DOI：10.1016/j.sbspro.2014.01.107
语种：English
出版社：Elsevier
摘要：AbstractThis research aims to endeavour to bridge a gap in literature by examining accountability dimensions (logistics, financial, marketing, contractual, environmental) in third party logistics (3PL) service providers and the impact of such issues on buyer trust has been attempted to analyse. Towards this objective via the survey method 202 numbers of data have been collected from Turkey's food manufacturing companies. Data were collated and processed through analysis of variance and structural equation model to test the research hypotheses. The results show that logistics accountability, financial accountability and marketing accountability have positive effects on trust. The findings of the current study suggest that so long as 3PL service providers make their systems further accountable, they shall become more reliable.
关键词：Accountability;Buyer's Trust;Third party logistics service providers