文章基本信息

标题：Effects of customer cooperation on knowledge generation activities and innovation results of firms
本地全文：下载
作者：Gloria Sánchez-González ; Gloria Sánchez-González ; Liliana Herrera 等
期刊名称：BRQ Business Research Quarterly
印刷版ISSN：2340-9436
出版年度：2014
卷号：17
期号：4
页码：292-302
DOI：10.1016/j.brq.2013.11.002
语种：English
出版社：Elsevier
摘要：AbstractThis study has analyzed the effect of cooperation with customers on firms’ innovation activities. This issue is particularly novel and important as customers provide information that will be very useful to generate new products and to make the innovation process more efficient. This paper makes important contributions to the literature by analyzing how the cooperation with customers affected the creation of technological knowledge and the economic returns derived from such knowledge. Results have shown that firms cooperating with customers increased investments geared toward expanding the technological knowledge base within the firm's technological domain yet managed to reduce investments oriented to extend the frontier of technological knowledge, at least in the short term. It was also observed, that this cooperation had positive effects on firms’ economic returns derived from the sales of products new for the market allowing companies to maintain a competitive advantage over their rivals.
关键词：Customer cooperation;Basic research;Applied research;Technological development;Innovation result