文章基本信息

标题：Library Counter Talk: Communication Encounters between Counter Staff and International Students
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作者：Shamim Rafik-Galea ; Shamim Rafik-Galea ; Wan Irham Ishak 等
期刊名称：Procedia - Social and Behavioral Sciences
印刷版ISSN：1877-0428
出版年度：2012
卷号：66
页码：17-28
DOI：10.1016/j.sbspro.2012.11.243
语种：English
出版社：Elsevier
摘要：AbstractLibrary patron communication is considered an important form of customer service. The professional use of language by library front desk staff should reflect the professional image of not only the library but also of the university itself. Library front desk staffs are responsible for various types of transactions. This paper presents and discusses the findings based on a qualitative study which investigated language use and communication strategies employed by the library front desk staff and international students of a university. The findings indicate that there is an over reliance of the use of several forms of communication strategies such as holophrastic strategy apart from the use of lexical repetition and literal translation.
关键词：Library;Language use;Communication strategies;Front desk