文章基本信息

标题：Quality Management Maintenance and Practices-Technical and Non-Technical Approaches
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作者：Tiong Kung Leong ; Tiong Kung Leong ; Norhayati Zakuan 等
期刊名称：Procedia - Social and Behavioral Sciences
印刷版ISSN：1877-0428
出版年度：2012
卷号：65
页码：688-696
DOI：10.1016/j.sbspro.2012.11.185
语种：English
出版社：Elsevier
摘要：AbstractThere are few major types of quality management maintenance and practices theories, but not much studies show the connections between those theories. This paper determines the new research area of technical and non-technical approaches in quality management, and also shows the connection of technical and non-technical approaches with the other major theories of quality management maintenance and practices. A thorough review is employed to sort out the literature and develop the framework of paper. The review is concentrated on all the major theories which have contributed to technical and non technical approaches. There are lack of researches to define and study the application of technical and non-technical approaches. Moreover, non-technical approach is partially related with human behavioral issues and the it can influence overall management system to balance up with technical approach so that continuous improvement in quality management system can be achieved. Hence, this paper provides useful implications into the similarities between human behavioral issues and non-technical approach researches. Therefore, this paper should be exceedingly valuable to researchers who intended to enhance the study of technical and nontechnical approaches.
关键词：Quality management;Maintenance;Technical approach;Non-technical approach