文章基本信息

标题：Exploring Islamic Website Features that Influence user Satisfaction: A Conceptual Model
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作者：Mansur Aliyu ; Mansur Aliyu ; Murni Mahmud 等
期刊名称：Procedia - Social and Behavioral Sciences
印刷版ISSN：1877-0428
出版年度：2012
卷号：65
页码：656-661
DOI：10.1016/j.sbspro.2012.11.180
语种：English
出版社：Elsevier
摘要：AbstractIslamic websites (I-Webs) demand special attention by the nature of the content they deliver to users. To deliver satisfying and useful content for Islamic activities online (e.g. learning about Islam, questioning scholars, chat), it is important to identify and understand the most important features an Islamic website should portray. In this paper, we conducted extensive web searches and reviewed the literature on Islamic websites in order to explore features that influence users to visit a website for online Islamic activities, consequently leading to user satisfaction. The features were categorized into design, content, and Islamic. Design features were measured by usability, navigation, functionality, accessibility, interactivity, attractiveness, and security/privacy. Content features were measured by trust, objectivity, credibility, reliability, relevance, legitimacy, and authority. Islamic features were measured byTawhid(belief), Sunnah, (practice), Niyyah(intention), ethics, identity, symbols, and software. We conceptualized and proposed that these features influence the use of I-Web and consequently lead to user satisfaction. The conceptual model will provide direction for future empirical research on Islamic websites, which is currently lacking.
关键词：Islamic websites;Design features;Content features;Islamic features;User satisfaction