摘要:AbstractNowadays more than ever, the sector of Urban Road Freight Transport (URFT) needs to address the series of issues that have contributed to its general development. The methodology, the strategy and the procedures to solve the puzzles deriving from within the sector itself and relieve the sector's impacts on the society, need to be currently clarified. The main outcome of this paper concerns the development of a proposed framework which incorporates respective questions and steps that lead the user to the formulation of policies and measures that could efficiently address the problems of a URFT system in the area of his/her responsibility.