文章基本信息

标题：Use of anonymous questionnaires with the aim of improving interpersonal relationships in work environment
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作者：Andrea Russo ; Andrea Russo ; Senka Borovac Zekan 等
期刊名称：Procedia - Social and Behavioral Sciences
印刷版ISSN：1877-0428
出版年度：2012
卷号：41
页码：492-497
DOI：10.1016/j.sbspro.2012.04.060
语种：English
出版社：Elsevier
摘要：AbstractHow to improve internal communication within our own organization and stimulate employees to perceive a company in which they work as their own and strive for joint success? In order to achieve effective internal communication, it is important to involve employees in all company‘s actions and give them a chance to express their views and opinions. It is necessary to listen to the individual needs of people and continuously work to improve internal communications. Business communication is a very important part of business, and refers to the transmission of messages, exchange and processing of information and contacts with business partners and the public. The communication within the organization involves all employees, while communication outside the organization involves only few. Vertical communication takes place within the organization from higher to lower organizational levels (authoritative atmosphere) or in other case upward from subordinates to superiors. This kind of communication is not command and contains feedback. Horizontal and lateral communication among employees involves exchange of views and information from the private sphere. This communication has a significant influence on attitudes and behavior of employees, work ethics and productivity.
关键词：Communication;interpersonal relationships;work environment