文章基本信息

标题：Occupational Stress And Behaviour Studies Of Other Space: Commercial Complex
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作者：Ahmad Ezanee Hashim ; Ahmad Ezanee Hashim ; Zarina Isnin 等
期刊名称：Procedia - Social and Behavioral Sciences
印刷版ISSN：1877-0428
出版年度：2012
卷号：36
页码：752-759
DOI：10.1016/j.sbspro.2012.03.082
语种：English
出版社：Elsevier
摘要：AbstractStress at work in commercial complexes could be the host of adverse outcomes for both employees and organisation. The objectives of the study are to determine the relationship between the facilities manager and the occupational stressor. The impact of stress to their health and job performance refers to the physical, emotional and behavioural signs. Data collection is through questionnaire surveys and semi-structured interview to facilities managers within Klang Valley. The frequency of stress symptoms are measured by using nominal scale and ordinal scale. The finding shows that the global forces of the built environment affected the behaviour of facilities managers.
关键词：Occupational stress;human behaviour;commercial complexes;customers’ satisfaction;cost effective