文章基本信息

标题：New Measure of the Level of Service for Basic Expressway Segments Incorporating Customer Satisfaction
本地全文：下载
作者：Takashi Sakai ; Takashi Sakai ; Kiko Yamada-Kawai 等
期刊名称：Procedia - Social and Behavioral Sciences
印刷版ISSN：1877-0428
出版年度：2011
卷号：16
页码：57-68
DOI：10.1016/j.sbspro.2011.04.429
语种：English
出版社：Elsevier
摘要：AbstractUsing an empirical approach, we produced a level of service (LOS) measure that is consistent with a driver's subjective evaluation from the viewpoint of customer satisfaction (CS). The study consists of (1) analysis of the causal relation between the level of CS and drivers’ perceptions related to traffic flow conditions using individual response data obtained through inlaboratory experiments with video images, (2) construction of practical driver satisfaction models segmented by the number of lanes of which independent variables are selected among ordinary indices of traffic flow considering results of the analysis presented above, and (3) a proposal of a real-time application of practical satisfaction models.
关键词：Customer satisfaction;subjective evaluation survey;structural equation modeling;real time application;number of lanes