文章基本信息

标题：The role of quality factors in intention to continue using an e-learning system in Malaysia
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作者：T. Ramayah ; T. Ramayah ; Noor Hazlina Ahmad 等
期刊名称：Procedia - Social and Behavioral Sciences
印刷版ISSN：1877-0428
出版年度：2010
卷号：2
期号：2
页码：5422-5426
DOI：10.1016/j.sbspro.2010.03.885
语种：English
出版社：Elsevier
摘要：AbstractWith the advent of the Internet, more and more public universities in Malaysia are putting in effort to introduce e-learning in their respective universities. This entails a significant amount of investments and if the users do not use them the investment would not five benefit and would be deemed as a failure. Many previous researches have looked at continued usage as a measure of success in information system implementation. This research also follows in the same direction. Using a structured questionnaire derived from the literature, data was collected from 1616 undergraduate and post graduate students from public universities in Malaysia. The questionnaire consisted of 3 sections. The first section collected the demographic data, the second section elicited information about information quality, service quality and system quality, section three measured the continuance intention. Data was analyzed using multiple regression analysis. The results indicate that service quality (β=0.382, p<0.01), information quality (β=0.338, p<0.01) and system quality (β=0.175, p<0.01) were positively related to intention to continue usage explaining a total of 59.1% variance. A closer examination reveals that in terms of predictive power service quality had the biggest influence followed by information quality and then system quality. Implications from these findings to e-learning system developers and implementers are further elaborated.
关键词：Information quality;system quality;service quality;intention to continue use;e-learning;Malaysia