文章基本信息

标题：Quick Response Quality Control as an innovative approach in the conditions of rail transport
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作者：Eva Nedeliaková ; Vladimíra Štefancová ; Adrián Kuka 等
期刊名称：MATEC Web of Conferences
电子版ISSN：2261-236X
出版年度：2018
卷号：183
DOI：10.1051/matecconf/201818303003
语种：English
出版社：EDP Sciences
摘要：Customer satisfaction with the provided transport services is closely related to the ability of management to respond flexibly to process changes and maintain the required quality. QRQC is also considered as a method for troubleshooting and it can be applicable in many different areas along rail transport. The innovative qualitative approach QRQC highlights the principle of thorough analysis of the causes of problems. After a problem situation occurs in a traffic operation, it is necessary to proceed according to the specified sequence in order to reduce the undesirable influence in the shortest possible time. The article deals with the possibility of applying this method to rail transport processes.