文章基本信息

标题：User Satisfaction Regarding Quality of Library Services of A.C. Joshi Library, Panjab University, Chandigarh
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作者：Rakesh Mohindra ; Anil Kumar
期刊名称：DESIDOC Journal of Library & Information Technology
电子版ISSN：0976-4658
出版年度：2015
卷号：35
期号：1
语种：English
出版社：DESIDOC, Ministry of Defence, India
摘要：Rakesh Mohindra and Anil Kumar E-mail: [email protected], [email protected] Abstract The study aims to assess library service quality (LSQ) associated with user satisfaction of AC Joshi Library, Panjab University, Chandigarh, India. A modified SERVQUAL instrument was used to examine perceived LSQ and level of user satisfaction. The data was collected through questionnaire consisting items related with different library service attributes.The study considered a number of critical elements of service quality assessment. It was found that library environment and library services significantly predict the user satisfaction. The level of quality of different attributes, i.e., library environment, collection, staff, and services were significantly different across academic discipline of respondents.The study will be helpful for libraries to improve their quality of services and increase user satisfaction. 10.14429/djlit.35.1.8072
关键词：Library service quality, AC Joshi Library, Panjab University, Chandigarh, user satisfaction, SERVQUAL