文章基本信息

标题：A Study of the Impact of the e-CRM Perspective on Customer Satisfaction and Customer Loyalty-Exemplified by Bank Sinopac
本地全文：下载
作者：Chun-Chu Liu ; Hsing-Chau Tseng ; Li-min Chuang 等
期刊名称：Journal of Economics and Behavioral Studies
电子版ISSN：2220-6140
出版年度：2012
卷号：4
期号：8
页码：467-476
出版社：International Foundation for Research and Development (IFRD)