文章基本信息

标题：A satisfação do usuário com a atenção primária à saúde: uma análise do acesso e acolhimento
本地全文：下载
作者：Gomide, Mariana Figueiredo Souza ; Pinto, Ione Carvalho ; Bulgarelli, Alexandre Fávero 等
期刊名称：Interface - Comunicação, Saúde, Educação
印刷版ISSN：1414-3283
电子版ISSN：1807-5762
出版年度：2018
卷号：22
期号：65
页码：387-398
DOI：10.1590/1807-57622016.0633
语种：Portuguese
出版社：Universidade Estadual Paulista Júlio de Mesquita Filho
摘要：This study aimed to analyze user satisfaction with access and care in Primary Health Care (PHC)based on non-urgent demand for emergency services. 28 non-urgent users of emergency serviceswere intentionally interviewed across five health districts in the city of Riberão Preto in São PauloState. These users had been treated in PHC at least once in the previous six months prior to datacollection aimed at evaluating the services. Content analysis was used to analyze the interviews. Theresults showed there to be satisfaction with care received from health professionals in PHC anddissatisfaction with delays in arranging an appointment and with difficulty to receive care based onspontaneous demand. There was found to be no difference in the levels of satisfaction between theusers from different health districts. The article concludes that obstacles to access to PHC servicesrepresent a barrier for populations wishing to receive care, with repercussions in terms of usersatisfaction and high demand for emergency care.
关键词：Primary health care; Patient satisfaction; Health services accessibility.