文章基本信息

标题：Estudio sobre la satisfacción de los usuarios de la biblioteca del hospital universitario Puerta de Hierro
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作者：Montserrat Solís Muñoz ; Cristina Escudero Gómez ; Fernando García López 等
期刊名称：Revista española de Documentación Científica
印刷版ISSN：1988-4621
出版年度：2005
卷号：28
期号：3
页码：349-358
DOI：10.3989/redc.2005.v28.i3.233
语种：Spanish
出版社：Consejo Superior de Investigaciones Científicas
摘要：Our purpose was to know users’ opinion on the quality of services provided by the library and the factors that may affect it. A cross-sectional descriptive study undertaken in 2002 in the library of the University Hospital Puerta de Hierro, Madrid using a self-administered questionnaire with 28 items. A total of 106 questionnaires were collected. Of them, 48% were medical professionals, 19% students, 15% residents, 10% other professionals, and 8% trained nurses. Eighty-six per cent of people who attended library did so frequently, mostly to make bibliographic searches (67%), to obtain copies of papers from library funds (63%), and to consult the latest issues received (59%). Ninety-four per cent of users were satisfied. The least satisfied users were medical and other professional and residents. Users showed a medianhigh level of satisfaction with regard to the services provided by the library and a low level of satisfaction with regard to infrastructure, size and furniture of the reading room.
关键词：total quality management;libraries;hospital;users satisfaction;library survey;calidad total;biblioteca hospitalaria;satisfacción del usuario;cuestionario