文章基本信息

标题：A BSC-DEA approach to measure the relative efficiency of service industry: A case study of banking sector
本地全文：下载
作者：Farkousha, s. ; Farkousha, s. ; Najafi, E. 等
期刊名称：International Journal of Industrial Engineering Computations
印刷版ISSN：1923-2926
电子版ISSN：1923-2934
出版年度：2011
卷号：2
期号：2
页码：273-282
DOI：10.5267/j.ijiec.2010.03.004
语种：English
出版社：Growing Science Publishing Company
摘要：Performance evaluation plays an important role in determining faults and difficulties of anyorganization as well as attempting to increase capabilities and improve activities. Dataenvelopment analysis (DEA), as a non-parametric method, has been one of the most importantand significant management tools for measuring output or efficiency. In this paper, we proposea method to utilize balanced score card (BSC) as a tool for designing performance evaluationindices of an organization. The integrated BSC-DEA has been applied as an empirical case fora major private bank organization and the results are analyzed.
关键词：Balanced scorecard; Banking industry; Data envelopment analysis; Performance evaluation; Relative efficiency