文章基本信息

标题：Saasquality - A Method for Quality Evaluation of Software as a Service (Saas)
本地全文：下载
作者：Nemesio Freitas Duarte Filho
期刊名称：International Journal of Computer Science & Information Technology (IJCSIT)
印刷版ISSN：0975-4660
电子版ISSN：0975-3826
出版年度：2013
卷号：5
期号：3
页码：101
出版社：Academy & Industry Research Collaboration Center (AIRCC)
摘要：The market for software products offered as a service (SaaS) is growing steadily and has attractedsuppliers from different segments of the global IT market. However, the use of the SaaS products brings arange of challenges, both in the organizational, cultural and technological areas. A difficulty that existstoday is the lack of methods and models for assessing the quality of these products. This document presentsa method to assess the quality of a software product offered as a service, named SaaSQuality. Theproposed method has a quality model appropriate to the SaaS context, based on standards and models ofsoftware quality (ISO 9126) and models for IT management (ITIL and COBIT). The experimental resultsobtained through a case study show that the method offers suitable assessment practices for Software as aService
关键词：Software Quality. Software as a Service. Quality Management Services. Methods of Evaluation. Models for;IT Management