文章基本信息

标题：Improvement of Selected Logistics Processes Using Quality Engineering Tools
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作者：Michał Zasadzień ; Michał Zasadzień ; Jozef Žarnovský 等
期刊名称：Management Systems in Production Engineering
电子版ISSN：2450-5781
出版年度：2018
卷号：26
期号：1
DOI：10.2478/mspe-2018-0009
语种：English
出版社：De Gruyter Open
摘要：Increase in the number of orders, the increasing quality requirements and the speed of order preparation require implementation of new solutions and improvement of logistics processes. Any disruption that occurs during execution of an order often leads to customer dissatisfaction, as well as loss of his/her confidence. The article presents a case study of the use of quality engineering methods and tools to improve the e-commerce logistic process. This made it possible to identify and prioritize key issues, identify their causes, and formulate improvement and prevention measures.
关键词：logistics; warehouse; e-commerce; quality; 5 Why; FMEA; improvement