文章基本信息

标题：Resilience in Sociotechnical Systems: The Perspectives of Multiple Stakeholders
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作者：Eloise Taysom ; Eloise Taysom ; Nathan Crilly 等
期刊名称：She Ji: The Journal of Design, Economics, and Innovation
印刷版ISSN：2405-8726
出版年度：2017
卷号：3
期号：3
页码：165-182
DOI：10.1016/j.sheji.2017.10.011
语种：English
出版社：Elsevier
摘要：AbstractWe often design sociotechnical systems with the explicit intention that they will exhibit “resilience” in the face of unpredictable change. But there is often great uncertainty about how to define resilience—or achieve it. This article explores what design can learn about resilience by eliciting, combining, and contrasting multiple stakeholder perspectives within a single sociotechnical system. During one-on-one interviews, we asked participants to structure their ideas about resilience into a map of the overall system they work within. The maps were then used to analyze the system according to three key resilience characteristics. We found that the nature of their viewpoints was influenced by their ideas about the system’s boundaries, purpose, and timescale. Our findings give rise to a better understanding of the nature of change in sociotechnical systems and how to design for their resilience.Highlights•Talking to multiple stakeholders of the same system increases our understanding of resilience in sociotechnical systems.•A system mapping exercise can be used to structure conversations about resilience.•System maps can be used to analyze systems against three characteristics of resilience.•Stakeholder perspectives on resilience are influenced by their individual perceptions of a system’s boundaries, purpose, and timescale.
关键词：Resilience;Sociotechnical systems;Stakeholder perspectives;Design communication;System change