文章基本信息

标题：Benchmarking Key Success Factors for the Future Green Airline Industry
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作者：Muhammad-Azfar Abdullah ; Muhammad-Azfar Abdullah ; Boon-Cheong Chew 等
期刊名称：Procedia - Social and Behavioral Sciences
印刷版ISSN：1877-0428
出版年度：2016
卷号：224
页码：246-253
DOI：10.1016/j.sbspro.2016.05.456
语种：English
出版社：Elsevier
摘要：AbstractThe airline industry is one of the fastest growing industries as well as transportation modes in the world. Global airline contributes about 2% of global greenhouse gas emissions and supports 8% of the world economic activity in terms of GDP. Along with the rapid growth of the airline service industry, climate change issue is getting more attention due to its increasing adverse effects on human and earth. Competing and winning in today's economy required a strategy that incorporates environment sustainability. In recent decades, airlines and aircraft manufacturers have become increasingly committed to becoming more “green,” or environmentally friendly. To close the gaps, a research has been done in order to eliminate as much potential harm to the environment as possible and make air travel as efficient and economical as it can be by identifying the key success factors toward Green Airlines. A research was conducted based on the secondary data from the Green Airlines international data sample to provide airlines and aircraft operators a common framework for identifying and implementing practical and measurable processes, innovative practices, and operations. The operation of Green Airlines only focuses from gate to gate destination with giving impact on the customer experience on the services. Through the benchmarking for high performing green airlines, a green airline framework can be a solution for future Green Airline Industry. The research highlights and demonstrates the need for a degree of understanding of key success factors when comparing airline performance measures with each other.
关键词：Green Airlines;sustainability;key success factors;climate change