文章基本信息

标题：An Assessment Service Delivery of Social Welfare Department Dealing with Vulnerable and Disadvantages Group in Perak
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作者：Nurul Izzati M. Bakri ; Nurul Izzati M. Bakri ; Mariana Mohamed Osman 等
期刊名称：Procedia - Social and Behavioral Sciences
印刷版ISSN：1877-0428
出版年度：2016
卷号：222
页码：203-210
DOI：10.1016/j.sbspro.2016.05.148
语种：English
出版社：Elsevier
摘要：AbstractA high-quality service delivery of Social Welfare Department (SWD) has encountered in promoting social inclusion towards the vulnerable and disadvantaged groups. This paper assesses the performance of SWD in the state of Perak, Malaysia by applied a semi-structured questionnaire survey of 400 respondents from a varied category of vulnerable and disadvantaged group within Perak. This research identified there is a correlation between service delivery performed and the quality of life of the respondents in social sustainability. The outcomes associated with strong justifications will offer alternatives to help in the betterment of the delivery system for these types of groups.
关键词：Service delivery performance;social welfare department;vulnerable and disadvantaged groups;quality of life