文章基本信息

标题：The influence of the emotional intelligence on self monitoring
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作者：hya Rani C. ; R. G. Priyadharshini ; T. Kannadasan 等
期刊名称：African Journal of Business Management
印刷版ISSN：1993-8233
出版年度：2011
卷号：5
期号：17
页码：7575-7578
DOI：10.5897/AJBM11.640
语种：English
出版社：Academic Journals
摘要：Self monitoring is an ability to consciously observe and regulate one’s own behaviour. Incorporating self monitoring in today’s research and practice is beginning to yield a better understanding of how organizational processes are substantially affected by individual issues of how they are seen by others. Especially in service industries, the effect of outcome of interactions of the employees with the clients is an inevitable part of portraying their identity. Most of the actions in the service industry having a legal importance, it is highly essential that controlled image presentation should not cause any deceptions. Hence, it is essential that the employees should know how they present themselves and be able to use self monitoring in the best way possible by them. There are two approaches to the measurement of emotional intelligence: as a mental ability or as a personality trait. Emotional intelligence is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions effectively in ourselves and others. The findings of this study confirm that emotional intelligence is related to self monitoring behaviour. This understanding can contribute to practitioners in the areas of recruitment and in assessing the training needs of healthcare professionals.
关键词：Self monitoring; emotional intelligence; healthcare industry