文章基本信息

标题：The relationship between people-related total quality management (TQM) practices, job satisfaction and turnover intention: A literature review and proposed conceptual model
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作者：Jing-Wen Yue ; Keng-Boon Ooi ; Choong Chee Keong 等
期刊名称：African Journal of Business Management
印刷版ISSN：1993-8233
出版年度：2011
卷号：5
期号：15
页码：6632-6639
DOI：10.5897/AJBM10.435
语种：English
出版社：Academic Journals
摘要：The purpose of this paper is to establish a conceptual model to examine the different dimensions of people-related TQM practices and its relationship with job satisfaction and turnover intention. The theory of total quality management (TQM) principles and the concept of job satisfaction and turnover intention provide as preliminary points to construct the integrated conceptual model, connecting TQM practices, job satisfaction and turnover intention aspects. Using a wide-range of literature review, six p eople-related practices of TQM (that is leadership, training and development, employee empowerment, employee involvement, teamwork, and reward and recognition), job satisfaction and turnover intention are linked in a structured manner to investigate their relationships. The findings provide a basic guideline for establishing an improved and revised model to advance the TQM, job satisfaction and turnover intention literatures. This study serves to be beneficial for managers in any organization, who desire to enhance the level of job satisfaction and reduce the level of turnover intention in their firms, through an effective implementation of the relevant people-related TQM practices.
关键词：People-related; total quality management (TQM) Practices; job satisfaction; turnover intention