文章基本信息

标题：Internal marketing as a driver of market orientation and co-creation culture in the tourism sector
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作者：Maria Leticia Santos-Vij ; Begontilde ; a Alvarez Alvarez 等
期刊名称：African Journal of Business Management
印刷版ISSN：1993-8233
出版年度：2013
卷号：6
期号：13
页码：4707-4716
DOI：10.5897/AJBM11.1717
语种：English
出版社：Academic Journals
摘要：This research seeks to develop a deeper understanding of how internal marketing (IM), conceived as an operant resource from the service-dominant logic (SDL) perspective, contributes to improve service firms competitiveness. To do so, the study examines the effect of applying IM on firms' market orientation (MO) and on their predisposition to involve customers and front-line employees in service innovation, as well as how these practices ultimately improve their long term performance relative to competition. The conceptual model is evaluated using structural equations modelling and the information provided by a Spanish sample of 240 hotels. Results support the importance of the co-creation culture for hotels' competitiveness and the key role of IM to foster MO and develop a favourable culture to co-creation.
关键词：Internal marketing; co-creation culture; market orientation; front-line employees; performance