文章基本信息

标题：A review of enterprise performance: Concepts and frameworks
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作者：Shahnaz Piroozfar ; Mohammad Jafar Tarokh ; Eslam Nazemi 等
期刊名称：African Journal of Business Management
印刷版ISSN：1993-8233
出版年度：2012
卷号：6
期号：21
页码：6331-6338
DOI：10.5897/AJBM11.2842
语种：English
出版社：Academic Journals
摘要：In today's unpredictable business environment, enterprises face the challenge of expanding markets and meeting customer's requirements and expectations. Therefore, they need to consider their performance. Performance has always been a considerable influence on companies' activities, and there is need to evaluate performance. Thus, the means and ways of accurately measuring performance is an increasingly important field for research. The purposes of this paper are to: i) identify performance concept, performance indicators and performance measurement systems; ii) identify organization performance, organization performance frameworks, enterprise performance enablers such as enterprise resource planning (ERP), business intelligence (BI), and knowledge management (KM); iii) investigate enterprise performance indicators such as key performance indicators (KPIs) and ICIs and iv) present enterprise performance model.
关键词：Performance; performance measurement; performance framework; performance indicators; enterprise performance model