文章基本信息

标题：A model for evaluating cloud-computing users satisfaction
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作者：Nazanin Pilevari ; Abbas Toloei ; Maryam Sanaei 等
期刊名称：African Journal of Business Management
印刷版ISSN：1993-8233
出版年度：2013
卷号：7
期号：16
页码：1405-1413
DOI：10.5897/AJBM11.2916
语种：English
出版社：Academic Journals
摘要：Cloud computing is a new discussion in enterprise information technology (IT). It is becoming popular in terms of distributed technology in some companies. It helps managers who intend to setup a business in cyberspace not to use high capital to buy computers, software and hire staff who are experts; instead, they can run their business with low cost. Cloud computing also helps users pay for their use of services without needing to spend massive amounts for integration, maintenance or management of the IT infrastructure. In this paper, we tried to present a model for evaluating users’ satisfaction in cloud computing. Therefore, a conceptual model was constructed to consider attributes in order to evaluate the cloud computing of user's satisfaction in an internet service provider (ISP) company in Iran. To avoid any ambiguity caused by linguistic methods in this evaluation model, Fuzzy Inference System (FIS) was used.
关键词：Cloud computing; internet service provider (ISP); fuzzy inference system; user's satisfaction