文章基本信息

标题：Quality management practice in Ethiopia
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作者：Birhanu Beshah ; Daniel Kitaw
期刊名称：African Journal of Business Management
印刷版ISSN：1993-8233
出版年度：2014
卷号：8
期号：17
页码：689-699
DOI：10.5897/AJBM2013.1624
语种：English
出版社：Academic Journals
摘要：Competitiveness in the global market is becoming fierce. The importance of total quality management is growing to increase customers’ satisfaction and as a result to win the market in the long term. However, developing economies like Ethiopia is challenged in their quality of products and services. Based on the Ethiopian Quality Award (EQA) self-assessment model and the 2009 award participants, quality management practice in Ethiopian manufacturing and service industries is studied. The result justifies that quality will be the future challenges of competitiveness. The root causes of the quality problem are investigated and revealed in the study to give directions for the policy makers, the industries and researchers.
关键词：Quality management; quality award