文章基本信息

标题：Employees involvement and quality improvement in manufacturing small and medium enterprise (SME): A comparative analysis
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作者：Luis Mendes
期刊名称：African Journal of Business Management
印刷版ISSN：1993-8233
出版年度：2012
卷号：6
期号：23
页码：6980-6996
DOI：10.5897/AJBM12.234
语种：English
出版社：Academic Journals
摘要：The research focused on specific human resource management (HRM) issues, driven at raising employees’ awareness, and fostering employees’ full involvement in quality programs. Moreover, the research tested if general HRM initiatives directed at quality improvement, and quality training programs, in particular, assumed different preponderances in small and medium enterprise (SME), according to firms’ size. For this purpose, a survey was mailed to a random sample of Portuguese SME. From the sample, around 16% of questionnaires were completed and returned. The results suggest clear concerns from SME in raising employees’ awareness about the importance of quality improvement issues, and fostering employees’ involvement in quality improvement programs. Furthermore, regarding quality improvement, differences in attitude towards HRM initiatives, in general, and training, in particular, are attributed to organizational size.
关键词：Human resource management (HRM); training and development; quality improvement; employees’ involvement; organizational size