文章基本信息

标题：Relationship between the postgraduate research students perception of their role, research climate and service quality
本地全文：下载
作者：Krishna K. Govender ; Shaun Ramroop
期刊名称：African Journal of Business Management
印刷版ISSN：1993-8233
出版年度：2012
卷号：6
期号：4
页码：1642-1651
DOI：10.5897/AJBM11.2176
语种：English
出版社：Academic Journals
摘要：This paper reports the results of the empirical evaluation of a theoretical model developed through an in-depth review of relevant literature which culminated in postulating that if postgraduate (PG) students are clear about their role as co-creators of the PG service and, if the research climate (OC) is supportive of research, then this will impact on their perception of PG service quality delivered by the PG research supervisor (EQUAL). The implications of the model for management of quality in postgraduate education through managing the PG service encounter, becomes apparent.
关键词：Organizational climate; postgraduate service encounter; postgraduate service quality; postgraduate student role clarity