文章基本信息

标题：PERFORMANCE IMPROVEMENT STRATEGY THROUGH BANKING AND BUSINESS PROCESS MAP MAP (CASE STUDY: STATE BANK INDONESIA (PERSERO), TBK) DEPOK MAIN BRANCH
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作者：Sigit Dwi Purnomo ; Teddy Oswari
期刊名称：Faculty of Economics
出版年度：2009
卷号：0
期号：0
语种：English
出版社：Faculty of Economics
摘要：The aim of this study is to determine the performance of the company inrealizing its vision and mission using a Strategy Map and Business Process Mappresented by Balanced Scorecard into four perspectives: financial perspective,customer perspective, internal business, learning and growth perspective. Theobject of this study is Bank BNI (Persero) Tbk Main Branch Depok. Financialperspective can be seen from the level of the previously discussed ratio is, theliquidity ratio, profitability and solvency ratios, the ratio of the efficiency oftheir operations, and the ratio of bank business. On the liquidity ratio hasdecreased and an increase in this ratio indicating instability. The solvency ratiodecreased in 2008 from a Primary Ratio of 7.64% and CAR of 14.50% RatiosProfitability ratios decrease seen in the Net Profit Margin and Return on EquityCapital and the increase in Gross Profit Margin.. And this perception ofnon-financial customer perspective, innovation and operation processes, andlearning and growth perspective. This perception can be measured non-financialuses Likert scale. Likert scale usability is to know the value of achieving thetarget through the media questionnaire. This measurement can be done throughquestionnaires with measurement results from the number 0.00 to 5.00. As adetailed example is as follows very satisfied (Total Score from 4.00 to 5.00),satisfied (Total Score from 3.00 to 4.00), quite satisfied (Total Score from 2.00to 3.00), dissatisfied (Total Score from 1.00 to 2.00), very dissatisfied (TotalScore from 0.00 to 1.00). With a weight of 5 very satisfied, satisfied, 4, 3 fairlysatisfied, not satisfied two, and very dissatisfied 1.