文章基本信息

标题：CUSTOMER SATISFACTION ANALYSIS OF QUALITY OF SERVICES INDONESIA FERRY CROSSING PT.ASDP BAKAUHENI ON ITS PORT
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作者：Andri Nofisa ; Mujiyana Mujiyana
期刊名称：Faculty of Economics
出版年度：2008
卷号：0
期号：0
语种：English
出版社：Faculty of Economics
摘要：Good service quality of a firm is the most important thing in giving satisfactionto the consumer. Scientific writing is made to determine customer satisfactionwill be the quality of services provided by the ferry service on the Education andTraining Center PT. ASDP Indonesia Ferry. Quality of service can be viewed interms of reliability, form, speed, security, and attention. Analysis tools used inthis research that the authors use the method of Chi Square, then after analysisusing these methods showed that consumers satisfied with the quality of servicesprovided by PT. ASDP Indonesia Ferry In Lampung Bakauheni as providingferry services