文章基本信息

标题：ANALYSIS OF CUSTOMER SATISFACTION ON METRO AGUS FRIED RICE CAF JAKARTA.
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作者：EVANA AGUSTINA BARINGBING ; Titi Nugraheni
期刊名称：Faculty of Economics
出版年度：2009
卷号：0
期号：0
语种：English
出版社：Faculty of Economics
摘要：In this scientific writing, entitled Analysis of Customer Satisfaction on CafeMetro agus fried rice. The author would like to know how customer satisfactionwith metro agus Cafe fried rice using five categories of reliability dimensions,dimensions of responsiveness, assurance dimensions, dimensions of empathy,tangible dimension by distributing questionnaires to 50 people. Cafe Metro agusfried rice which is located at 010 Rt Rw jl.metro jaya 09.In scientific writing isthe writer using a frequency table analysis, Chi - Square. From calculations cancount x2 (165.8243929) > X2 table (26.29622) then reject Ho, thank Ha whichmeans consumers are satisfied with the services provided Cafe metro agus friedrice.