文章基本信息

标题：ANALYSIS OF SERVICE IN CUSTOMER SATISFACTION WARNET SALEMBA COCONET IN JAKARTA.
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作者：SONY HARDIKA ; TITI NUGRAHENI
期刊名称：Faculty of Economics
出版年度：2008
卷号：0
期号：0
语种：English
出版社：Faculty of Economics
摘要：Within this scientific writing, entitled Analysis of Consumer Satisfaction OfService On Figuring Coconet At Salemba Jakarta. The author would like toknow for sure whether consumers were satisfied with the services provided ornot. The analysis method is the method of Chi Square and Likerts SummatedRating (LSR). In writing this scholarly writer distributing questionnaires to 50respondents. By using the Chi Square method, where the results obtained fromthe calculation of X Compute (43.5156)> X Table (21.02606) then Reject Ho,thank Ha means customers are satisfied with the service at figuring Coconet,besides the results of calculations using the LSR method obtained a value of1869, which lies between the median and quartile III (1500